Frequently asked questions.

Simply press the SOS button, select your symptom category, and pay using your preferred payment method.

We carefully vet all our partners, performing regular checks and due diligence. We collaborate exclusively with top private medical providers in the UK, and all staff are fully qualified (e.g., EMT, ECA, Paramedic, Nurse).

Absolutely. After you summon an ambulance and complete payment, you can add extra information using the “Additional Info” field, or contact your paramedic directly via chat or call.

Yes — you can cancel before a paramedic accepts the ride. After acceptance, a refund is not possible. Simply call the driver or message them through the chat to cancel.

We aim to reach you within 30 minutes. During peak times it might take a little longer — you can track your ambulance live and see the estimated arrival time.

Of course. Tell the paramedic your preferred hospital when the crew arrives.

The nearest available private ambulance is dispatched — equipped for emergencies and staffed by trained professionals. You can also request a specific ambulance type (e.g., bariatric) through the scheduling feature; response times may be longer for these requests.

We're sorry to hear that. Contact FlashAid support via the app or website and our team will promptly address your concerns and work to find a resolution.

FlashAid is currently live across London. We're expanding rapidly — Sussex and Thames Valley are next; check the coverage map in the app for the latest.

Currently we operate from 6am to 2am daily, including bank holidays. 24/7 service is coming very soon.

In rare cases where finding an ambulance takes more than 20 minutes, your order is cancelled automatically and you receive a full refund.

Using FlashAid's services requires a monthly membership starting at just £2.99 — less than a cup of coffee. We also offer a free trial to get you started.

With Basic you can summon ambulances for emergencies or schedule patient transport. Ambulance dispatch fees are billed separately.

Premium adds priority dispatch (faster service during busy times), a 20% discount on ambulance calls, and access to a personalised medical concierge for healthcare queries and post-discharge arrangements. You can also share your ride in real time via a link.

We charge a fixed fee of £295 (£236 with Premium) for home assessment and treatment by our qualified staff. If transport to a hospital is needed, it's £99 per hour (£79 with Premium), billed separately at the end of the ride and rounded up to the next hour — a 20-minute ride is charged as one hour.

Dispatch and basic emergency care at your location, including medications if needed, plus transport to your chosen hospital. Treatment at the hospital itself is not managed by FlashAid.

Most orders complete within 1–2 hours if treated at home, referred to a GP, or taken to a private urgent care centre. For NHS hospital transport, times depend on hospital queues. You may sign a discharge form and use the walk-in entrance instead, but we advise against it — at your own risk.

Yes. We use advanced encryption to protect your data, are ICO registered, and fully comply with GDPR.

Go to the Account section in the app and select the appropriate option.

Share your unique promo code: the person you refer gets 10% off their first order, you earn £20 when they complete it — plus £5 for all their future rides.

Press “Withdraw” in your app profile and choose bank transfer or card. There's no limit on withdrawals.